Description

This position represents a great opportunity to become part of an international growing team and take responsibility for defined technical support, application development and part production to help to drive our growth in 3D Printing / Additive Manufacturing market, specifically for production of parts manufactured using high performance plastics. We focus with our 3D printing solutions on demanding market segments such as aerospace, automotive, high tech and medical.

INTAMSYS Technology EMEA team is looking for a Technical & Application Support Engineer that will help INTAMSYS to grow by taking responsibility for defined technical support, application development and part production. The support tasks will be strongly focussed on our sales partners to support their local (prospective) customers as well as to continuously work with our partners to improve their local support ability. The printing will strongly be focussed on printing benchmark and testing parts at our Application Centre located at the INTAMSYS EMEA office.

Tasks & Responsibilities

Technical support & training

• Work closely with our partners, customers, and service team internally to provide technical support (level 2, 3) to our customers and partners
• Act as a pro-active member of the global technical support team.
• Discuss internally any solution that may solve any technical customer issue
• Conduct print simulations of printing issues
• Execute product upgrade programs with our partners
• Support first-time installations by partners or at strategic customers
• Provide service training to sales & service partners
• Provide operator training to strategic accounts and train-the-trainer programs to partners

Application Support & consultancy

• Manufacture customer benchmark and test parts at our application centre
• Support application development, material testing and print production parameter development
• Support customer visits to our Application Centre by product demonstration, presentations
• Support events occasionally (trainings, tradeshow, conferences, seminars, VIP visits) held by INTAMSYS or our sales partners regionally

Requirements

• Bachelor’s or master’s degree in engineering
• Minimum of 3-5 years of relevant hands-on experience in B2B, preferably in AM solutions or 3D printing systems. Knowledge of polymers and/or FFF technology is beneficial.
• Experience using 3D software, such as Magics, Solidworks, Cura, etc
• Fluent in English in writing and speaking. Fluency in German or any other languages is highly beneficial.
• Excellent presentation, demonstration, and communication skills
• Conceptual mind
• Sound business acumen
• ‘People’ person with open, ‘can do’ attitude. No 9-5 mentality
• No need for close supervision – self-starter
• Teamplayer in a multicultural environment
• Well organised
• Need to travel frequently across the EMEA region

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If you are a passionate, self-driven, and effective sales executive, who understands the exciting 3D printing marketing with experience driving business for a dynamic start-up, Intamsys may have an ideal position for you.

Intamsys, a Shanghai (China) based company of industrial high precision 3D printers, is looking for a dynamic Sales Manager, with proven business success, to lead and expand the sales in South EMEA Region. The primary role is to manage all sales activities in South EMEA Region, while accelerating sales to meet the region’s revenue target. Primary duties include: developing and executing sales strategies to drive revenue growth, hunting for potential key customers and partners, generating abundant qualified pipelines, completing high quality sales proposals, closing big/key deals, and attending marketing events to generate leads.

The successful candidate must demonstrate the ability to work independently, with professional discipline and result-oriented executions, to develop a trusted and mega-deal relationship with customers and partners.

This position is based in Stuttgart region, Germany (preferred)

Responsibilities

• Achieve, with an entrepreneurial mindset, company assigned quarterly and annual sales targets by establishing and executing strategic plans to create value for customers/partners
• Prospect and create business relationships with key client stakeholders at both senior and mid-management levels to generate abundant pipeline
• Understand 3D printing market’s competitive landscape, industry applications, and business trends
• Effectively communicate with customers and partners the business value of Intamsys and its 3D printing solutions while clearly understand their business requirements and dependencies
• Manage, monitor, motivate, support, and coach business partners to achieve business targets
• Generate accurate, concise and customer-insightful forecast reports, opportunity plans and proposals/presentations
• Accountable and take ownership to close key projects with an customer problem solving, and value-driven mindset
• Excellent interpersonal skills to communicate effectively with China head office and with customers/business partners
• Work with customers and business partners to provide the best customer service
• Collaborate well with Intamsys marketing organization sharing market insights and industry directions
• Keep customer satisfied making them referencible customer or buying from Intamsys again

Requirements

• University Graduate
• Established business and potential customer/partner network
• Over 7 years of sales and sales management experience with proven sales record in a fast-paced, demanding environment
• Entrepreneurial with strong sales discipline and self-motivation
• Effective communication and negotiation skills while being trusted
• Capacity to maange multiple projects while working to stressful deadlines
• Ability to prepare accurate sales and forecast reports using different tools
• Sharp business sense, with the capability to identify creative solutions to problems

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 Description:

This position represents a great opportunity to become part of an international growing team and take responsibility for technical support in 3D Printing / Additive Manufacturing market, specifically for production of parts manufactured using high performance plastics. We focus with our 3D printing solutions on demanding market segments such as aerospace, automotive, high tech and medical.

INTAMSYS Technology EMEA team is looking for a Customer Support Specialist that will help INTAMSYS to grow by taking responsibility for defined technical support.

The support tasks will be strongly focussed on our sales partners to support their local customers as well as to continuously work with our partners to improve their local support ability.
This position is based at our INTAMSYS Technology GmbH office (EMEA office) in the Stuttgart area, Germany. INTAMSYS Technology GmbH is part of INTAMSYS Technology Co. Ltd, based in Shanghai, China.

Main Tasks & Responsibilities (90%)

• Work closely with our partners, customers, and service team internally to provide technical support (Level 1, 2) to our customers and partners
• Manage email, telephone and online inquiries and logging such into the appropriate CRM system, route them to the appropriate people e.g., field engineers, application engineers, R&D,…
• Act as a pro-active member of the global technical support team
• Discuss internally any solution that may solve any technical customer issue
• Execute product upgrade programs with our partners
• Coordinate logistical process for spare parts or upgrade kits
• Develop reports and provide business analysis to the department manager

Side Tasks (10%)

• Manufacture customer benchmark and test parts at our application center
• Support events occasionally (trainings, tradeshow, conferences, seminars, VIP visits) held by INTAMSYS or our sales partners regionally

Requirements

• Bachelor’s or master’s degree in engineering is preferred, technical education is beneficial
• Hands-on experience in B2B Additive Manufacturing solutions or 3D printing systems is preferred, knowledge of polymers and/or FFF technology is beneficial
• Experience with using 3D software, such as Autodesk Fusion360, Solidworks, Cura, or others is a plus
• Knowledge of using CRM Systems e.g., Salesforce is a plus
• Fluent in English in writing and speaking. Fluency in German or Chinese or any other European language is highly beneficial
• Excellent presentation, demonstration, and communication skills
• Sound business acumen
• ‘People’ person with open, ‘can do’ attitude
• Teamplayer in a multicultural environment
• Must be organized, detail oriented, excellent problems solving skills and the ability to work independently
• Office based position, occasional travel maybe required (tradeshows, events)

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